Refunds/Returns

Returns & Refund Policy

At ValvedExhausts, many of our products are built to order and designed specifically for performance applications. Please review our return policy carefully before placing an order.

Order Cancellations

Orders may be cancelled within 24 hours of purchase unless production has already begun.

Once production has started, orders cannot be cancelled.

Returns

Due to the custom and made-to-order nature of our products, all sales are considered final. However, unused and uninstalled items may be eligible for return approval under the conditions below:

  • Return request must be submitted within 14 days of delivery
  • Item must be brand new, unused, and uninstalled
  • Item must be returned in original packaging
  • Customer is responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • Approved returns may be subject to a restocking fee

Returns that show signs of installation, modification, damage, heat cycles, scratches, or wear will not be accepted.

Non-Returnable Items

The following items are non-returnable:

  • Custom-built or made-to-order products
  • Installed or used exhaust systems
  • Opened electronic components or valve control kits
  • Clearance or sale items
  • International shipping/import fees or customs charges

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the packaging
  • Photos of the product and issue

We will work with you to resolve the issue as quickly as possible.

Fitment Responsibility

Customers are responsible for verifying vehicle compatibility before purchasing.

Many aftermarket modifications can affect fitment, including but not limited to:

  • Aftermarket headers
  • Midpipes
  • Downpipes
  • Valance changes
  • Previous exhaust modifications

If you are unsure about compatibility, please contact us before ordering.

Refund Processing

Approved refunds will be issued back to the original payment method after the returned item has been received and inspected.

Please allow 5–10 business days for processing once the return is delivered.

Shipping & Import Fees

Customers are responsible for any applicable import duties, taxes, brokerage fees, or customs charges required by their country.

Shipping costs are non-refundable.

Contact Us

For return requests or order support, please contact:

ValvedExhausts
support@valvedexhausts.ca
www.ValvedExhausts.ca